Not feeling well or self-isolating? Your pharmacy is here to help
In times of need, we’re here to help. If you’re unable to visit the pharmacy, please give us a call. We will work with you to deliver your medication or identify a friend, neighbour, or family member who has your permission to pick up prescriptions on your behalf.
Whether delivered or picked up in-store, please rest assured that we will handle your prescription with your privacy in mind.
Think you might have symptoms of COVID-19? Take a self-assessment to determine if you may need further testing. If you’re feeling unwell, or are required to self-isolate, please remember to stay home.
Reduce your risk – avoid waiting in-store
Our pharmacy teams will continue to provide services that you can count on. With your health and wellbeing top of mind, we’re here to support your social distancing efforts and have a process in place to limit the amount of time you need to spend in our stores.
- Ask your prescriber to call in your prescription to our pharmacy team or submit it electronically. This will save you a trip to drop off your prescription.
- If possible, wait 48 hours before visiting the pharmacy to pick up your prescription. This gives our pharmacy teams time to prepare your order, while ensuring you don’t spend time waiting while we get it ready.
- If you haven’t received a call or text to confirm that your prescription is ready, give the pharmacy a call to check on the status of your order before visiting us.
Requesting a refill?
- Request your refill at least 48 hours in advance.
- Use our online refill form to avoid higher than normal call wait times.
- If online isn’t for you, submit your prescription using our telephone refill request line. Call your pharmacy and select ‘Option 1’ to request a refill. Please ensure you have your prescription number ready.
- Ask your pharmacy team to notify you when your refills are ready. We’re happy to call, text, or email you when your order is available for pickup.
- If you have a change in personal information or drug coverage, be sure to let your pharmacy team know before requesting your refill.
- Remember your ID! Some prescriptions require identification to be released.
- Help us help you! Call and speak with a member of our pharmacy team to ask for automatic refills. The pharmacy will prepare your prescription and call or text you when your prescription is ready.
Out of Refills?
If you have run out of refills, give your local pharmacy a call to confirm if your prescription is eligible to be extended. Our pharmacist on duty may be able to complete an assessment over the phone and renew your prescription.
Pharmacist prescribing for other situations varies by province. If you have a health concern, please call and speak to a member of our pharmacy team to see how they may help.
We’re adjusting our hours and services
We have temporarily changed our pharmacy hours to enhance cleaning and sanitation protocols while prioritizing the wellbeing of our teammates. Please check your pharmacy’s hours before visiting the store. We are proud to continue providing Canadian families with the essential medication and pharmacy services they need.
For the health and safety of our customers and teammates, we have temporarily limited select pharmacy services. To date, we have:
- Closed blood pressure kiosks.
- Suspended the acceptance of sharp containers and medications for disposal at the pharmacy.
- Changed vaccination and injection screening and services. Please call to speak with a pharmacist before visiting for these services.
- Limited dispensing quantities.
- Many provinces have temporarily restricted the dispensing of chronic medications to a 30 day supply. With an unprecedented global increase in demand, we will continue to closely monitor dispensing quantities to ensure we can continue to support all members of our communities. We appreciate your respect for these guidelines.
As part of the healthcare system’s overall response to the Covid-19 crisis, pharmacy regulators and professional associations across all provinces, plus federal and provincial governments, have aligned on necessary measures to manage and protect the drug supply for all Canadians. This includes limiting, where possible, the prescribing and dispensing of chronic medications to a 30-day supply in order to reduce the risk of drug shortages that could arise from activities such as stockpiling or disruptions to the supply chain.
We understand that measures such as filling prescriptions in 30 days supplies can have cost implications for some patients who will bear the expense of additional co-pays/dispensing fees. That is why our advocacy bodies, both provincially and nationally, have been calling for public and private payors to cover the additional dispensing costs for Canadians – and there had been some success. As of this writing, provincial plans in Alberta, New Brunswick, Prince Edward Island and Newfoundland and Labrador, will be covering the additional dispensing costs for their beneficiaries. Our National Pharmacy advocates continue to request that these costs be covered in the other jurisdictions as well.
The 30 days supply measures are temporary and designed to enable pharmacies to help ensure all Canadians continue to have access to medications throughout this challenging time. As healthcare professionals, pharmacists are ethically bound to promote and protect the health, well-being, safety and interest of the public. We continue to do all we can to provide patients with secure and safe access to essential services during this crisis. Costs incurred in dispensing medication are covered by the dispensing fee. We ask for the public’s patience and understanding during this time and encourage people to speak with their pharmacist about any concerns.
As an essential service to so many Canadian families, we are doing everything in our power to ensure our pharmacies remain safe spaces for our customers and teammates. To date, we have: